0

  • No products in the cart.

Course Curriculum

Module 01: Introduction to Customer Service
Introduction to Customer Service 00:06:00
Assessment – Introduction to Customer Service 00:10:00
Module 02: Characteristics of Good Customer Service
Characteristics of Good Customer Service 00:04:00
Assessment – Characteristics of Good Customer Service 00:10:00
Module 03: Customer Relationship Management
Customer Relationship Management 00:04:00
Assessment – Customer Relationship Management 00:10:00
Module 04: Communicate with Customers
Communicate with Customers 00:06:00
Assessment – Communicate with Customers 00:10:00
Module 05: Handling Customer Complaints
Handling Customer Complaints 00:06:00
Assessment – Handling Customer Complaints 00:10:00
Module 06: Problem Solving Over Phone
Problem Solving Over Phone 00:05:00
Assessment – Problem Solving Over Phone 00:10:00
Module 07: Improving Customer Service
Improving Customer Service 00:07:00
Assessment – Improving Customer Service 00:10:00
Final Exam
Final Exam – Customer Service Training 00:25:00

Related Courses

3 STUDENTS ENROLLED

Related Courses Widget

Top Rated Course

Course Reviews

  • SEN Teaching Assistant

    Muhammad Sutton 5

    Incredible! Best course online
  • First Aid Training Course

    Happy with my course. 5

    I came across into this online course since I want to learn how to provide First Aid in our office, so I’m happy that my first experience is on this site. Not only they provide practical lessons, but also their staff responds promptly to my queries without hesitation.
  • Food Safety Level 2

    Excellent 5

    Everything I need to learn about food hygiene course is already provided. I can surely get that certification to work in the catering and hospitality industry now!
  • Diploma in Lean Process and Six Sigma

    Really helpful and informative course to study. 5

    I came across into this online course, and since I’m a curious person, I tried purchasing this course to check if it was worth it. And I can say, I did not regret the decision since it taught me all the Lean Six Sigma methodologies that could help my business succeed.
  • Food Safety Level 2

    Fantastic and well self explanatory course 5

    I'm so excited to be the part of this wonderful Oneeducation student, I got 78% as mark. The course would surly help me in searching for my waitress job.
 - Shows visitor's IP address
 - Shows continent name
 - Shows country name
 - Shows country code (like IN, US, UK)
 - Shows region code
 - Shows region/state name
 - Shows city name
 - **NEW!** Shows ZIP/postal code
 - Shows latitude
 - Shows longitude
 - Shows timezone
 - Shows local currency
 - Shows internet provider name
 - Shows if visitor is on mobile network
 - Shows if visitor is using proxy
 - Shows if IP is from hosting provider
 - Shows browser name
 - Shows operating system
 - Shows country flag
 - **NEW!** Shows visitor's current local time
 - **NEW!** Shows visitor's current local date