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Course Curriculum

Introduction Section
What This Course Is All About 00:04:00
Introduction to the problem 00:05:00
The Link Between Leadership and Customer Satisfaction 00:05:00
Who Put YOU In Charge? 00:06:00
What Does a Leader Actually Do? 00:03:00
Leader or Manager? 00:05:00
Followers Want Many Things But It All Boils Down To This 00:05:00
I.I.I.I.I. Understand You! 00:04:00
The 6 C's
Introduction to the Six C’s – Plus a description of the1st C – Competence 00:05:00
The 2nd C – Consistency 00:05:00
The 3rd C – Completion 00:03:00
The 4th C – Confidence 00:05:00
The 5th and 6th C’s – Camaraderie and Commitment 00:06:00
The 'Fails' of leadership
Introduction to the ‘Fails’ 00:02:00
Failure of Purpose 00:05:00
Failure to Meet Individuals Regularly 00:05:00
Failure to Close the Loop 00:05:00
Failure to Elicit Challenge 00:04:00
Failure to Provide Specific Feedback 00:05:00
Failure to Thank 00:03:00
Failure to Be Visible 00:04:00
Overriding Factors
Consistency not intensity 00:06:00
The Most Important Question a Leader Can Ask 00:05:00

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