The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course focuses on building lasting relationships with customers and stakeholders throughout the service lifecycle. You’ll learn strategies to improve customer satisfaction, co-create value, and manage demand effectively. With the flexibility of self-paced learning and the structure of live classes, this course ensures you gain the skills to thrive in IT service management roles.

Course Delivery Options

1. Live Online Classes

• Attend real-time virtual sessions led by certified instructors.
• Participate in group discussions and workshops focused on real-world scenarios.
• Career services included, such as interview preparation and job placement support.
• Certification exam provided, with expert exam preparation resources.
• Access recorded classes for review at your convenience.

2. Self-Paced Learning

• Study on your own schedule with lifetime access to course materials.
• Download resources and access practice exams to monitor your progress.
• Includes quizzes and mock tests for self-assessment.
• A cost-effective option, perfect for busy professionals.

What You’ll Learn: Curriculum Highlights

1. Introduction

• Overview of stakeholder value and the importance of co-creation.
• Outcome: Understand how service relationships create value.

2. Customer Journeys and Experience Design

• Learn to map customer journeys and optimise the service experience.
• Outcome: Build positive, value-driven customer relationships.

3. Fostering Stakeholder Collaboration

• Develop strategies for managing stakeholder relationships and partnerships.
• Outcome: Create frameworks for effective collaboration.

4. Demand and Service Consumption Management

• Explore how to manage customer demand and align services to meet needs.
• Outcome: Balance service delivery with demand fluctuations.

5. Continuous Engagement and Customer Feedback

• Learn methods to collect and act on feedback throughout the customer journey.
• Outcome: Foster continuous improvement and drive satisfaction.

6. Course Review & Exam Preparation

• Recap all modules and prepare for the final certification exam.
• Outcome: Be exam-ready with practice questions and expert guidance.

Why Choose This ITIL® 4 Specialist Certification Course?

• Professional Certification: Gain globally recognised ITIL® 4 DSV credentials.
• Job-Ready Skills: Prepare for roles such as Customer Success Manager or Service Relationship Manager.
• Accredited Training: Industry-approved course content aligned with ITIL standards.

Career Support: Access expert career coaching and job placement assistance with the live class option.

Career Opportunities & Job Roles

With this certification, you’ll be prepared for roles such as:

• Customer Success Manager
• Service Relationship Manager
• Service Delivery Manager
• Business Relationship Manager

Choose the live course option to unlock additional career support, including CV reviews and job interview preparation.