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In today’s competitive business environment, phone-based customer service remains a crucial touchpoint between businesses and customers. How you handle calls can make or break customer relationships, influence brand perception, and impact your business’s success. This comprehensive course is designed to elevate your phone-based customer service skills, equipping you with the tools to create positive customer experiences, manage challenging situations, and excel in communication.
Whether you’re a beginner or looking to enhance your existing skills, this course covers everything from mastering phone etiquette to solving problems efficiently over the phone. You’ll learn the best practices for handling both inbound and outbound calls, managing interoffice communication, and using customer relationship management (CRM) systems effectively.

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