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Course Curriculum

Travel Agent and Consultant Training
Module 01: Introduction to Travel and Tourism
Module 01: Introduction to Travel and Tourism 00:13:00
Assessment Module 01
Module 01 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 02: Tourism Products and Services
Module 02: Tourism Products and Services 00:13:00
Assessment Module 02
Module 02 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 03: Tour Operating and Travel Retailing
Module 03: Tour Operating and Travel Retailing 00:14:00
Assessment Module 03
Module 03 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 04: Marketing in Travel and Tourism
Module 04: Marketing in Travel and Tourism 00:10:00
Assessment Module 04
Module 04 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 05: Developing Communication Skills
Module 05: Developing Communication Skills 00:12:00
Assessment Module 05
Module 05 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 06: Customer Service and Satisfaction
Module 06: Customer Service and Satisfaction 00:08:00
Assessment Module 06
Module 06 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 07: Customer Relationship Management (CRM)
Module 07: Customer Relationship Management (CRM) 00:14:00
Assessment Module 07
Module 07 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 08: Human Resource Management in Travel Industry
Module 08: Human Resource Management in Travel Industry 00:13:00
Assessment Module 08
Module 08 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 09: Crisis and Visitor Attraction Management
Module 09: Crisis and Visitor Attraction Management 00:20:00
Assessment Module 09
Module 09 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 10: Transport Management Procedure
Module 10: Transport Management Procedure 00:14:00
Assessment Module 10
Module 10 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 11: Sustainable Tourism
Module 11: Sustainable Tourism 00:10:00
Assessment Module 11
Module 11 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 12: Public Awareness Campaigns
Module 12: Public Awareness Campaigns 00:11:00
Assessment Module 12
Module 12 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Module 13: Brexit and its Impact on Tourism Industry
Module 13: Brexit and its Impact on Tourism Industry 00:26:00
Assessment Module 13
Module 13 Final Quiz Exam – Travel Agent and Consultant Training 00:10:00
Recommended Materials
Recommended Readings – Travel Agent and Consultant Training 3 days, 4 hours
Workbook – Travel Agent and Consultant Training 1 week, 2 days

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